Customer Service
Stay Connected with Village Services
The Village of Bensenville offers several easy-to-use tools to keep you informed and engaged. Click the tab below to access the features of the following:
Report a Concern: Use SeeClickFix to quickly report non-emergency issues like potholes, streetlight outages, or property concerns directly to Village staff.
Emergency Alerts: Sign up for CivicReady Mass Notifications to receive critical notifications about emergencies, road closures, and public safety updates.
Community Updates: Subscribe to Notify Me for timely updates on Village events, election results, emergency notices, and more — delivered straight to your email or phone.
Bensenville Report a Concern (powered by SeeClickFix) helps residents reach the Village online or via their smartphone to request services or get help resolving issues.
By using the SeeClickFix request form your concerns are communicated directly to the Village staff that is responsible for resolving the issue. Residents are encouraged to create a profile on SeeClickFix so that Bensenville Report a Concern can keep you informed on the status of your request and those created by your neighbors. Certain issues cannot be reported if you don’t create a user profile.
Any requests not specifically listed on the request form should be reported to the Report a Concern Center at 630-594-1515 and all inquiries will be answered as quickly as possible. For Emergency matters, residents should still call 911 immediately.
With the Bensenville Report a Concern App, you can easily notify the Village of any non-emergency concerns, 24 hours a day, 7 days a week directly from your mobile phone. It's free to download on your Apple iOS or Android device.
*Report a Concern and the SeeClickFix application should not be used to request overnight street parking. To request overnight parking on village streets please visit Overnight Parking Permission Request...
The Village of Bensenville in an effort to get information out to the public about emergency or disaster situations is using a mass notification system from CivicPlus Mass Notification System. Subscribers can register to receive emergency alerts via phone calls, text messages, and/or email. Non-emergency messages will be sent by text and/or email.
This notification system uses a phone number database and will contact residents and businesses within our community. Residents and businesses are encouraged to go to the link provided and update the phone numbers they want used in this system by adding or deleting phone numbers that dial to your office, home or cell phones for themselves and family members too.
This information will remain confidential and in the custody of the Bensenville Emergency Management Agency and CivicPlus Mass Notification System at all times, and will only be used for Emergency Notification purposes.
If you have questions or comments about the system please contact the Bensenville EMA Coordinator.
View full instruction flyer here.
Click HERE Version OptionsCustomer ServiceHeadline to fill out form. You can also text Bensenville to 38276 to sign up for text messages.
Stay Informed with Notify Me!
What is Notify Me?
Notify Me is a convenient tool that lets you receive real-time updates on Village news, recreation, bid postings, municipal jobs, and more. You can choose to receive notifications by email, text message (SMS), or both — whichever works best for you.
Why Should I Sign Up?
Notify Me helps you stay connected without needing to frequently check the Village website. Get the information you need delivered directly to you.
Is There a Catch?
None. This service is completely free. The Village of Bensenville will never sell, share, or misuse your email address or phone number, and you can unsubscribe at any time.
How Do I Sign Up?
Signing up is quick and easy:
Visit the Village of Bensenville Notify Me signup page.
Enter your email address and click the Sign In button.
If you would also like to receive text message alerts, enter your full 10-digit mobile phone number.
Browse the available notification categories. Subscribe to any that interest you by selecting:
Email Notification
Text/SMS Notification
Confirm your subscription(s) by following the prompts.
Stay connected with the Village of Bensenville — sign up for Notify Me today!
Mobile App Privacy Policy
The Village of Bensenville is using SeeClickFix powered by CivicPlus, an online and mobile service request system, to power its mobile app and reporting forms. The Bensenville Report a Concern SeeClickFix application allows residents to report non-emergency-related issues. SeeClickFix can be used on the web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly. Users registering on the mobile application also agree to CivicPlus’ Terms of Use and Privacy Policy.