Metra alerts riders about major changes ahead, including new fares and closing of ticket windows.
What riders need to know:
- There is a new fare structure effective Feb. 1 with a variety of new fare prices, products, and rules. Fares under the new structure are set at or below pre-pandemic levels.
- Metra is closing its remaining ticket windows at outlying stations on the BNSF Line on Jan. 8 and on all other lines, including at downtown stations, on Feb. 1. Vending machines have been installed at the busiest stations.
- February Monthly Passes will not be available for sale until Feb. 1.
- The 10-Ride Ticket will no longer be available for purchase after Jan. 31.
- The Fair Transit South Cook pilot is ending on the Metra Electric and Rock Island lines on Jan. 31; it is being replaced with a reduced fare program for low-income riders on all lines.
- The Regional Connect Pass will be available in the Ventra app only.
Metra in the next few weeks will be changing how it sells its tickets, and what kind of tickets it sells and at what price. Metra is closing its remaining ticket windows and repurposing some of the agents as customer service representatives, including at all of its downtown Chicago stations. Agents at outlying stations on the BNSF line will stop selling tickets effective Jan. 8 and agents on all other lines, including at downtown stations, will stop effective Feb. 1. Tickets will be available for purchase through the Ventra app, new ticket vending machines that have already been installed at the busiest stations, and conductors on the trains. (Vending machine installations will continue this year, with the goal of installing them at every station.) READ FULL PRESS RELEASE
